Billing Support

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time in your account settings by visiting www.blackbox.ai/manage-subscriptions.

Why was I charged when I thought I canceled my subscription?

If you canceled your subscription after the billing date, your account may have already been charged for the new billing cycle. We recommend canceling at least 24 hours before your renewal date to avoid unexpected charges.

I no longer use the service. Can I delete my billing info or account?

Yes. If you've canceled your subscription, your billing info will no longer be charged. If you want to fully delete your account and billing data, please contact support and we’ll process your request in accordance with our data retention policy.

I was charged multiple times. What should I do?

Please send us a message with a screenshot of the duplicate charges and the email associated with your account. Our team will investigate and process any necessary refunds.

How can I update my payment method?

You can update your payment method by going to your account settings and navigating to the "Manage Billing" tab. From there, click “Update Payment Info” and enter your new card details.

Can I switch between monthly and annual plans?

Yes, you can switch plans anytime in your account settings. When switching, the remaining balance from your current plan will be prorated and applied to the new plan.

I’m having trouble refilling my credits. What should I do?

If you're experiencing issues while trying to purchase additional credits, please:

• Double-check that your payment method is valid and has sufficient funds

• Try a different browser or clear your cache

• Make sure you're logged into the correct account

• If the issue persists, take a screenshot of the error and send it to our support team for further assistance

Why can't I see my new credits after purchase?

Credits are usually added instantly after a successful payment. If you don’t see them:

• Refresh your dashboard

• Check if you're logged into the correct account

• Review your payment history in the billing section to confirm the transaction If the credits still don’t appear, please contact support with the email linked to your account and your transaction receipt.

Can I transfer credits between accounts?

At the moment, credits are non-transferable between accounts. Each account has its own credit balance and billing setup. If you believe you’ve made a purchase on the wrong account, please contact support for assistance.

Are unused paid credits refundable?

Paid credits are generally non-refundable, as stated in our terms of service. However, if you believe there has been an error or issue with your purchase, feel free to contact our support team and we’ll review it on a case-by-case basis.

How do I request a refund?

Refund eligibility is assessed on a case-by-case basis and is subject to our refund policy. To request a refund, please contact our support team and include the email associated with your Pro account, the date of the charge, and a brief explanation.

How many credits do I get with the 90-day trial?

The 90-day trial includes a fixed number of credits to help you explore the platform’s features. Once these are used up, you’ll need to purchase additional credits to continue using premium features.

Can I change my email?

As of now, it is not possible to change your email linked to the account.

How do I reset my password?

Go to Login Page → Click “Forgot Password” → Enter your email → You’ll receive a verification code → Enter the code → Set a new password.